29 December 2011

There is a maintenance planned on our mail and voip infrastructure.

Maintenance window: 08:00 - 09:00
Downtime: 1~3 minutes.

Edpnet apologizes for any inconveniences.

27 December 2011

Currently there is an outage in the Brussels area.
Internet and telephony is not working properly.
Edpnet is trying to solve this as fast as possible.

Update (16:40): The outage is solved.

Edpnet apologizes for any inconveniences.

2 December 2011

Some edpnet telephony customers are currently unable to reach some telephone numbers.

Edpnet apologizes for any inconveniences.

5 December 2011

Time frame: 00:00 – 06:00

During the night all the lines where the line synchro is 6 Mb / 384 Kbps instead of 6 Mb / 640 Kbps will be restored to the correct profile.

If your line profile is not restored, please resync your modem 2 times.

Edpnet apologizes for any inconveniences.

25 November 2011

Time frame: 00:00 – 07:00

Some works will be performed during the night.
Downtime: 30 minutes till maximum 2 hours.

Edpnet apologizes for any inconveniences.

18 November 2011

There is a network maintenance planned 18th of November 2011 in Brussels.

Maintenance window: 05:00am – 05:45am CET
Downtime: 2~3 minutes.
Maintenance related to interface reconfiguration.

Edpnet apologizes for any inconveniences.

19 October 2011

There is a network maintenance planned for the zones 09 and 05x.
Downtime: maximum 10 minutes.

Time frame: 07:00 – 07:30

Edpnet apologizes for any inconveniences.

4 October 2011

As you probably already know, edpnet is working hard to make her current network IPv6-ready. With the coming of IPv6, the old ATM-technology will be replaced by the new Ethernet-technology.

Therefore edpnet needs to perform necessary modifications on her network during the months of October and November.

The impact of this switch will be minimal and done in less than one minute.
No modifications have to take place on your side.

The switch will take place in the early morning between 04:00 and 08:00.

26 September 2011

Currently there is an outage in the following zones: 011/012/013/014/015/016/089.
Edpnet is trying to solve this as fast as possible.
It is possible that you cannot access the internet.
Please be patient and restart your modem from time to time.

Update (09:30): The outage is solved.

Edpnet apologizes for any inconveniences.

5 September 2011

Time frame: 06:00 – 06:30

There is a maintenance planned on one of the core routers of edpnet.
It will last for 10 minutes maximum.
During the maintenance all edpnet services will be impacted: your Internet connection may go down, VoIP calls will no longer be possible, Linux and Windows hosting and mail servers will be unavailable, etc.

Update (06:30): The maintenance has been completed.

Edpnet apologizes for any inconveniences.

31 August 2011

Some works will be performed during the night on the following LEXes:
03NIK0, 02NOR0, 02NOH0, 02FOR0, 02DIL0, 03NIK0, 02DIL0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

30 August 2011

Some works will be performed during the night on the following LEXes:
02PED0, 02ROD0, 02TNA0, 02TUB0, 02TVU0, 03BEV0, 03HOO0, 03KAL0, 03KIE0, 03KON0, 03PUU0, 03WIL0, 03WUU0, 03ZUI0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

29 August 2011

Start time: 10:00
End time: 14:00

There is a general issue on 02MAR.
Your Internet connection may be temporarily unavailable.
Our technical depatment is doing its best to solve the issue.

Update (14:05): The issue has been solved.

Edpnet apologizes for any inconveniences

26 August 2011

Some works will be performed during the night on the following LEXes:
02WEM0, 02BRA0, 02ASS0, 02GEN0, 02MUT0, 02HAL0, 02MEL0,
02LEN0, 02LAS0, 02OBS0, 03MEE0, 03SHI0, 03PUU0, 03WUU0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

25 August 2011

Some works will be performed during the night on the following LEXes:
03CEN0, 03SIL0, 03STE0, 03WES0, 03WIL0, 03ZUI0,
02BRA0, 02BRC0, 02GEN0, 02HOE0, 02WEM0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

25 August 2011

Time frame: 07:00 - 08:00

A maintenance will be performed on 02STR.
Maximum downtime: 5 minutes.

Update (08:05): The maintenance has been completed.

Edpnet apologizes for any inconveniences

24 August 2011

Some works will be performed during the night on the following LEXes:
02DRO0, 02GRI0, 03BRM0, 03CEN0, 03HAV0, 03OOS0, 03SIL0, 03STE0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

23 August 2011

Some works will be performed during the night on the following LEXes:
02JET0, 02DRO0, 02MAR0, 02OVE0, 02GRI0, 03BRC0, 03BRE0, 03CEN0, 03ESS0, 03OOS0, 03BRC0, 03BRM0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

19 August 2011 - 20 August 2011

Due to a connection issue in the USA you could have experienced some problems with the Internet connectivity.
The DNS was partially impacted and for that reason some web sites and other services were temporarily unreachable.

Update (16:00): The issue was solved.

Edpnet apologizes for any inconveniences.

20 August 2011

Some works will be performed during the night on the following LEXes:
02AND0, 02ENG0, 02LIN0, 02MAR0, 02STR0, 02WAT0, 03CEN0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

19 August 2011

Some works will be performed during the night on the following LEXes:
02WEZ0, 02BOS0, 02LIN0, 02STR0, 02VIL0, 02WAT0, 02AND0, 02KOR0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

18 August 2011

Some works will be performed during the night on the following LEXes:
02BOS0, 02JET0, 02LIN0, 02BER0, 02CEN0, 02WEZ0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

16 August 2011

Some works will be performed during the night on the following LEXes:
02BOS0, 02JET0, 02LIN0, 02STR0, 02VIL0, 02BER0, 02CEN0, 02WEZ0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

12 August 2011

Time frame: 12:00 - 16:00

There is an outage in the Belgacom network.
The following LEXes are impacted:
02MAR0, 02ASS0, 02BER0, 02CEN0, 02DIL0, 02EUR0, 02EVE0, 02GRI0, 02JET0, 02KOR0, 02MEL0, 02MOL0, 02MUT0, 02NOH0, 02NOR0, 02SCH0, 02TNA0, 02VIL0, 02WEM0, 02WOL0.
As a result there might be some connectivity issues.

Update (16:00): The outage was solved.

Edpnet apologizes for any inconveniences.

10 August 2011

Time frame: 08:00 - 10:30

There is an issue in the Belgacom network.
The following LEXes are impacted:
02ALS0, 02AND0, 02BOS0, 02BRA0, 02BRC0, 02DRO0, 02ENG0, 02FOR0, 02GEN0, 02GIL0, 02HAL0, 02HER0, 02HOE0, 02IXE0, 02LAS0, 02LEN0, 02LIN0, 02OBS0, 02OVE0, 02PED0, 02ROD0, 02SAC0, 02STR0, 02TUB0, 02TVU0, 02UKK0, 02WAT0, 02WEZ0.
As a result you might have some problems with your Internet connection.
 
Update (10:35): The outage was solved.

Edpnet apologizes for any inconveniences.

4 August 2011 - 5 August 2011

Start time: 4 August 2011 - 15:00
End time: 5 August 2011 - 11:00

There is a capacity issue on the following LEXes:
02WOL0, 02EUR0, 02EVE0, 02GIL0, 02SCH0, 02UKK0, 02SAC0, 02IXE0

Update (11:00) :The issue was resolved.

Edpnet apologizes for any inconveniences.

5 August 2011

Some works will be performed during the night' on the following LEX:
02EUR0, 02EVE0, 02GIL0, 02IXE0, 02SAC0, 02SCH0, 03BER0, 03GIL0, 03MER0, 03SHO0, 03SIN0, 03WIB0, 03WOM0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

3 August 2011

Some works will be performed on the 03rd of August 2011.
During the night the maintenance will impact the following LEX:
02UKK0, 02GIL0, 02SCH0, 02SAC0, 02IXE0, 03KAP0, 03BER0, 03OUD0.
And during the day the works will be on the LEX:
02UKK0, 02GIL0, 02SCH0, 02SAC0, 02IXE0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

2 August 2011

There is curently issue on LEX in Deurne(03DEU). Some customers do not get an ip address.

Edpnet apologizes for any inconveniences.

1 August 2011

Some works will be performed during the day on the following LEX:
03WOM0, 03BOE0, 03HEM0, 03GIL0, 03WIB0, 03SHO0, 03TEM0, 02WOL0, 02EUR0, 03DEU0, 02EVE0, 03MER0, 03BOR0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

29 July 2011

Time frame: 00:00 - 06:00

There is a maintenance planned that is aimed at improving the edpnet network.
During this timeframe you might experience problems.
You might be temporarily offline, some web sites might be unavailable, the IP telephony might be down, other services and applications might be unreachable, etc.

Edpnet apologizes for any possible inconveniences.

28 July 2011

Some works will be performed during the day on the following LEX:
03KLL0, 03ZAN0, 03BRL0, 03BRD0, 03BRO0, 03JOB0, 03NYL0, 03RUP0, 03ZWY0, 03SIN0, 03LIE0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

25 July 2011

Time frame: 13:45 - 22:00

Belgacom is currently facing an outage on MSR41LGE1
The outage should be solved around 15:45 and impacts the following phone areas: 019 - 04 - 080 - 085 - 086 - 087.

Update (22:00): The outage was solved.

Edpnet apologizes for any possible inconveniences.

20 July 2011

Time frame: 07:00 – 08:00

A short network maintenance is scheduled in the zone 02.
Expected downtime: maximum 5 minutes.

Edpnet apologizes for any inconveniences.

5 July 2011

Our traffic meter is currently unavailable.
We are trying to resolve this issue as fast as possible.
 
Update: The traffic meter will be back available during the week of 11/7 - 15/7.

Edpnet apologizes for any inconveniences.

8 July 2011

Time frame: 11:40 - 12:00

You can have some difficulties when you try to make a connection. The verification of your user-name, when establishing a connection, can be rejected.
We are trying to resolve this issue as fast as possible.

Edpnet apologizes for any inconveniences.

Submit-spam and submit-nospam

Due to the migration to another e-mailsystem it is no longer possible to report spam to this e-mail address. submit-nospam@edpnet.net Due to the migration to another e-mailsystem it is no longer possible to report e-mails to this e-mail address that are considered to be spam.

15 June 2011

Edpnet cannot be reached by phone on the general contact number due to an outage.

Edpnet apologizes for any inconveniences.

1 June 2011

Time frame: 12:00 - 13:00

This week edpnet plans a maintenance on the server your website is active on.
The maintenance will improve the security.

During the maintenance you website will be temporary not available.
Please do not hesitate to contact us on +32 3 265 67 00 in case of any questions.

Edpnet apologizes for any inconveniences.

31 May 2011

Time frame: 12:00 - 13:00

This week edpnet plans a maintenance on the server your website is active on.
The maintenance will improve the security.

During the maintenance you website will be temporary not available.
Please do not hesitate to contact us on +32 3 265 67 00 in case of any questions.

Edpnet apologizes for any inconveniences.

26 May 2011

Time frame: 12:00 - 13:00

This week edpnet plans a maintenance on the server your website is active on.
This maintenance will improve the security.

During the maintenance you website will be temporary not available.
Please do not hesitate to contact us on +32 3 265 67 00 in case of any questions.

Edpnet apologizes for any inconveniences.

20 May 2011 - 23 May 2011

Time frame: 23:35 - 14:05

Belgacom is currently facing an outage on MSR03BKC.
This problem impact those phone areas: 011 - 012 - 089 - 013 - 014 - 015 - 016 - 03
Problem will be solved as soon as possible.  

Update (14:10): The outage has been resolved.

Edpnet apologizes for any possible inconveniences.

19 May 2011

Time frame: 08:00 - 10:00

On the 19th of May there will be a maintenance performed on 02UKK.
Due to this all customers in that area will experience a short outage between 08:00 and 10:00.
If you have disconnections, we would like to ask you to reboot your modem from time to time.

Edpnet apologizes for any inconveniences.

12 May 2011

Due to maintenance the newsgroup service can be temporary unavailable today.

Edpnet apologizes for any inconveniences.

11 May 2011

Time frame: 23:00 - 00:00

During the maintenance on the 4th of May it was decided that a second maintenance was necessary.
In order to improve the resiliency, performance and stability of our e-mail services, the second maintenance is planned on:

Incoming e-mail services will not be available for about 1 hour, no e-mails will be lost.
E-mail services will remain secured during the maintenance.
Customers with mailservers will not be impacted.

Edpnet apologizes for any inconveniences.

10 May 2011

Time frame: 10:45 - 12:00

Due to a mobile network problem, there is a GPRS issue.
It has top priority and is handled with the necessary criticality.

Update (12:05): The issue has been solved. 

Edpnet apologizes for any inconveniences.

9 May 2011

Time frame: 09:00 - 11:30

Due to a mobile network problem there can be call/sms/gprs issues.
It has top priority and is handled with the necessary criticality.

Update (11:35): The issue has been solved.

Edpnet apologizes for any inconveniences.

2 May 2011 - 9 May 2011

There will be a maintenance in the edpnet network on the 02/05, 03/05 and 09/05.
On the 02/05 between 05:00 and 06:00 there will be works in the zone 41.
On the 03/05 between 05:00 and 06:00 there will be works in the zones 42.
On the 09/05 between 05:00 and 06:00 there will be works in the zones 41 and 91.
During these works it is possible that there is no internet connection for about 30 minutes.

Edpnet apologizes for any inconveniences.

21 April 2011

Time frame: 11:25 - 13:00

Due to a technical issue we are unreachable by phone at the moment.

Update (13:05): The issue was solved.

Edpnet apologizes for any possible inconveniences.

20 April 2011

On the 20th of April 2011 there will be some modifications in the VoIP network of edpnet.
No customers will be impacted.
However, should you encounter any technical issue related to the edpnet telephony, please do nothesitate to contact our support team.

Edpnet apologizes for any possible inconveniences.

19 April 2011

Time frame: 10:00 - 11:30

Belgacom is currently facing an outage on MSR41GRE.
This problem impact those phone areas: 010 - 061 - 063 - 081 - 082 - 083 - 084
The problem should be solved around 13:00.

Update (11:35): The outage has been solved.

Edpnet apologizes for any possible inconveniences.

19 April 2011

Time frame: 05:00 - 06:00

There will be a maintenance in the edpnet network.
Only the zone 41 will be impacted.
During these works it is possible that there is no Internet connection for about 30 minutes.

Edpnet apologizes for any inconveniences.

7 April 2011

Time frame: 12:00 -16:00

Clients in region Hasselt - Genk – Bilzen cannot call or receive calls with edpnet Mobile.
We are working on solution.

Update (16:05): The outage has been solved.

Edpnet apologizes for any possible inconveniences.

7 April 2011

Impact: Colocation only
Time frame: 07:00 - 07:15

In order to improve the resiliency, performance and stability of our network a maintenance is planned.
During the maintenance it is possible that you have trouble with access to some internet sites and or services.

Update (07:20): The maintenance has finished.

Edpnet apologizes for any possible inconveniences.

01 April 2011

Impact: ADSL & SDSL 03 area

Due to the earlier problem of this week, edpnet will do some network modifications tomorrow (01/04/2011) around 08:30.  This maintenance will only take five minutes.

Edpnet apologizes for any possible inconveniences.

30 March 2011

Edpnet webmail service is temporarily unavailable.
This afternoon the service will be restored.
In the meantime incoming e-mails sent to edpnet mailboxes (edpnet domains and client domains) can be delayed.

Update (16:00): The issue has been solved.

Edpnet apologizes for any possible inconveniences.

29 March 2011

Time frame: 15:00 - 15:45

At the moment there is a general outage in the zone 03.
We do everything possible to resolve this issue as fast as possible.

Update (15:50): The outage has been solved.

Edpnet apologizes for any possible inconveniences.

18 March 2011

Time frame: 12:00 - 21:00

Due to a technical issue in the edpnet network some web sites might be unavailable.
Our network engineers are currently working on this issue.

Update (21:05): The issue has been solved.

Edpnet apologizes for any possible inconveniences.

10 March 2011

Due to maintenance on the electricity in the main Office our Helpdesk will not be available today after 17:00.

21 February 2011

Time frame: 00:00 - 05:00

Between 00:00 and 02:00 AM there will be a network maintenance for customers in the zone 03.
Between 02:00 and 03:00 AM there will be a network maintenance for customers in the zone 071.
Between 03:00 and 05:00 AM there will be a network maintenance for customers in the zone 04.
During this maintenance it is possible that there is no internet connection for about 30 minutes.

Update (05:05): The maintenance has finished.

Edpnet apologizes for any inconveniences.

14 February 2011

Time frame: 00:00 - 04:00

Between 00:00 and 02:00 AM there will be a network maintenance for customers in the zone 09.
Between 02:00 and 04:00 AM there will be a network maintenance for customers in the zone 02.
During this maintenance it is possible that there is no internet connection for maximum 30 minutes.

Update (04:05): The maintenance has finished.

Edpnet apologizes for any inconveniences.

10 February 2011

Time frame: 04:00 - 05:00

Due to some technical works on one of our routers your Internet connection might be temporarily interrupted.
This maintenance will impact only customers in the zone 02.

Update (05:05): The maintenance has finished.

Edpnet apologizes for any inconveniences.

3 February 2011

Time frame: 16:00 - 16:35

Due to a technical outage our general 03 numbers (e.g. 03/2656700) are unreachable. You can still contact us on 02/2652270.

Update (16:35) : The problem was solved.

Edpnet apologizes for any possible inconveniences.

2 February 2011

Time frame: 11:00 - 12:00

Due to some technical works on one of our routers your Internet connection might be temporarily interrupted.
This maintenance will impact only customers in the zone 02.  

Update (12:05): The maintenance has finished.

Edpnet apologizes for any inconveniences.

2 February 2011

Time frame: 04:00 - 05:00

Today there will be a scheduled maintenance on our router between 04.00 and 05.00. During this maintenance you might be disconnected for 10 minutes. This maintenance will impact only customers in the zone 02.

Update (05:05): The maintenance has finished.

Edpnet apologizes for any inconveniences.

29 January 2011

Time frame: 10:00 - 12:30

Due to an outage in the network some websites were temporarily unavailable.

Update (12:35): The outage has been resolved.

Edpnet apologizes for any inconveniences.

27 January 2011

Time frame: 15:00 - 17:00

There will be planned maintenance today on our router between 15.00 and 17.00.
It is possible that data will flow not optimal routing during this maintenance.

Edpnet apologizes for any inconveniences.

26 January 2011

Around noon edpnet plans maintenance on her mail servers.
This can cause a very short interruption.

Edpnet apologizes for any inconveniences.

27 January 2011

Time frame: 08:00 - 10:00

Maintenance will be performed on 02OBS, 02ASS, 02GEN.
Due to this all customers in that area will experience a short outage between 08:00 and 10:00. If you have disconnections, we would like to ask you to reboot your modem from time to time.

Edpnet apologizes for any inconveniences.

14 January 2011

This Friday 14/01/2011, edpnet will switch its own contact telephone numbers to another operator.

It is possible that from some operators, these numbers will be temporarily unavailable.
Edpnet made sure that it remains accessible by telephone by a backup-number: 03 780 74 80
We carry out these works in order to guarantee the redundancy of our edpnet telephony services.

Edpnet apologizes for any inconveniences

13 January 2011

Time frame: 08:00 - 10:00

Maintenance will be performed on 02WAT.
Due to this all customers in that area will experience a short outage between 08:00 and 10:00. If you have disconnections, we would like to ask you to reboot your modem from time to time.

Edpnet apologizes for any inconveniences

6 January 2011 - 7 January 2011

Start time: 6 January 2011 - 20:00
End time: 7 January 2011 -12:30

Edpnet will perform maintenance works on the backup server 212.71.8.25
This backup server will be replaced in two steps.

1. On the 6 Janaury 2011 at 20:00 the backup service will be blocked to avoid backup errors.
Since then the backup service will not be available.

2. On the 07/01/2011 at 12:00 the second step will be taken. The works will take about 30 min.
After the maintenance works (at 12:30) the backup service will be restored.

Edpnet apologises for any inconveniences.