Mail is currently delayed - SOLVED

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

UPDATE 12:05 - Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 13:10 - Mail traffic flow has been fully restored.  All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

Description: 
Start: 2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

AMS-IX - Internet Exchange issue

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description: 
Start: 2015-05-13 12:40 PM^*
End: 2015-05-13 13:10 PM^*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Proximus Telephony Issues

Dear customers,

Proximus has a major issue with processing calls. Customers may have problems with outgoing calls.
We have a backup route for most destinations but some may still fail.

Proximus is working on a solution at this moment, this should be fixed soon.

Description: Intermittent issues with outgoing calls
Start: 2015-04-27 10:10 AM^*
End: 2015-04-27 22:00 PM*

Impacted services: edpnet telephony (outgoing)

Update: Proximus has resolved the degradation and is monitoring the stability.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

There is currently an issue with our telephone systems

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team

Problem with incoming/outgoing mails

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Brussels Area

Dear customers,

Proximus has planned a maintenance in one of its data centers. Please find the details below.

Description: 
Start: 2015-03-16 02:00 AM^*
End: 2015-03-16 04:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 02

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Liege Area

Dear customers,

Proximus has planned a maintenance in one of its data centers. Please find the details below.

Description: Maintenance data center Liege
Start: 2015-02-23 02:00 AM^*
End: 2015-02-23 04:00 AM^*
Duration: 00:15
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Issue mailserver

Dear customers,

We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes.

Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

18 November - Proximus maintenance near Charleroi

UPDATE: Maintenance done.

Dear customers,

Proximus has planned a maintenance in one of their data centers. There may be a short disconnect of 15 minutes during the below mentioned timeframe.

Description: Preventative maintenance at Proximus
Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone zones: 010, 060, 064, 065, 067, 068, 069, 071.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

13 November - Speed issues in Antwerp, Limburg and Flemish Brabant

Update: Services are restored, there was a cabling issue in the collocation center.

Dear customers,

One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.

A Proximus technician will go onsite to resolve the issue.

Description: 
Start: 2014-11-13 09:04 AM^*
End: 2014-11-13 11:19 AM^*
Impacted services: Internet services in the above mentioned regions.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

3 November - Proximus Maintenance - Liège

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Liège
Start: 2014-11-10 02:00 AM^*
End: 2014-11-10 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

2014-10-28 - Proximus Maintenance - Brussels

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Brussels
Start: 2014-11-03 02:00 AM^*
End: 2014-11-03 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 02

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

28 October - Edpnet improvement works

Dear customers,

To further improve its network, edpnet will hold a small maintenance. We expect minor to no impact for our customers.

Description:
Start: 2014-11-14 06:00 AM CET*
End: 2014-11-14 07:15 AM CET*
Impacted services: Minor to no impact on all edpnet services expected.

We apologize for the inconvenience

The edpnet team

 ^{*All times mentioned are in CET, Central European Time}

2014-10-27 - Proximus Maintenance - Ghent

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-11-03 02:00 AM^*
End: 2014-11-03 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

23 October - Packet-loss due to DDOS attacks

Dear customers,

Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.

Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss

(Dates have been corrected)

We apologize for the inconvenience

The edpnet team

22 October - Scheduled maintance Proximus

Update 27/10: The scheduled maintenance has been completed.

Dear customers,

Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

Description: Maintenance Antwerp
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconvenience

The edpnet team

21 October - Short interruption zone Ghent & West-Flanders

Dear customers,

Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.

Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.

We apologize for the inconvenience

The edpnet team

17 October - VOIP Switch fail

Update 14:07 : The issue has been resolved.

Dear customers,

One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.

Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)

We appologize for the inconvenience

The edpnet team

14 October - interuption DSL network in region Brussels

Update:  There was a second short outage at 20:40 until 20:50.

Dear customers,

due to a power outage we lost connectivity towards our Brussels DSL network.

Description:
Start: 14/10/2014 19:25

End:  14/10/2014 19:37
Impacted services: DSL lines in Brussels region

We appologize for the inconvenience

The edpnet team

18 September 2014 - Email Migration

Update: 2014-10-02:  The migration is now complete. We had some receiving issues yesterday evening which are resolved.

Dear customers,

Edpnet will start migrating its customers' e-mail accounts to a new and improved server farm.

The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.

During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.

Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email

We apologize for the inconvenience

The edpnet team