Mail is currently delayed - SOLVED

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

UPDATE 12:05 - Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 13:10 - Mail traffic flow has been fully restored.  All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

Description: 
Start: 2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

AMS-IX - Internet Exchange issue

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description: 
Start: 2015-05-13 12:40 PM^*
End: 2015-05-13 13:10 PM^*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Edpnet

Dear customers,

Edpnet has planned a maintenance on our optical link between Sint-Niklaas and Brussels.
Higher latency is expected whilst traffic is rerouted via longer paths.

Description: 
Start: 2015-05-13 06:00 AM^*
End: 2015-05-13 06:30 AM^*
Duration: 30 minutes
Impacted services: edpnet internet

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Explore lines outage

Dear customers,

We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Description: 
Start: 11:15 AM 28/04/2015
End:
Duration:
Impacted services: All fiber lines.

Updates
14:21 - Proximus has sent an Engineer to replace a card, no further updates yet.
15:45 - A problem on one end of the fiber has been fixed, an secondary issue on the other end of the fiber has also been detected, a Proximus tech has been dispatched to locate and fix this problem. An ETR of 4 hours has been given.
16:59 - All lines have been brought back online, Proximus does not expect anymore downtime during the remainder of the repairs.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Proximus Telephony Issues

Dear customers,

Proximus has a major issue with processing calls. Customers may have problems with outgoing calls.
We have a backup route for most destinations but some may still fail.

Proximus is working on a solution at this moment, this should be fixed soon.

Description: Intermittent issues with outgoing calls
Start: 2015-04-27 10:10 AM^*
End: 2015-04-27 22:00 PM*

Impacted services: edpnet telephony (outgoing)

Update: Proximus has resolved the degradation and is monitoring the stability.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Connectivity issues - General

Dear customers,

We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible.

More information will be available as we receive it.

Updates:
09:51 - There was a sudden congestion of the entire network causing enormous packetloss, we're investigating the source. 
10:02 - Everything has returned back to normal. We will communicate the reason soon. 
13:28 - The reason for outage was a short but heavy DDoS attack.
13:44 - Our services are being hit again. The NOC team is mitigating the attack.
14:07 - The attack has been mitigated. Some measures were taken to reduce the impact.

28/04 - Everything is running stable since the last impact.

It is possible that some customers have packetloss, causing issues on voip (bad quality) and VPN connections. Our Engineers are still locating the source of these attacks. 

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Fibercut between Liège and Charleroi

Dear customers,

Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted.
We are currently investigating the latency issues.

Description: Fibercut between Liège and Charleroi
Start: 2014-04-21 10:00 AM^*
End: ETR unknown.
Duration: N/A
Impacted services: Latency on internet services in the affected zones.
Impacted zones: 019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 087

Updates
13:07: The latency has been resolved. Fibercut has not been resolved yet.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

There is currently an issue with our telephone systems

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team

Problem with incoming/outgoing mails

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Antwerp area

Dear customers,

Edpnet has scheduled a maintenance on its loadbalancers. This maintenance will force a reconnection of your internet session. Please find the information below.

Description: Maintenance loadbalancer
Start: 2015-04-27 06:00 AM^*
End: 2015-04-27 07:00 AM^*
Duration: 00:01
Impacted services: All edpnet services in the affected area. (Internet, telephony, e-mail,...)

Afftected Area: 03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Antwerp area

Dear customers,

We have planned a maintenance in 03 zone, causing a brief interruption in the traffic flow on some access lines. Please find the details below.

Description: 
Start: 2015-03-26 06:00 AM^*
End: 2015-03-26 07:00 AM^*
Duration: 1 minute
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas:  03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Brussels and Antwerp Area

Dear customers,

We have planned a maintenance in 02 and 03 zone, only a brief interruption in the traffic flow should occur. Please find the details below.

Description: 
Start: 2015-03-23 06:00 AM^*
End: 2015-03-23 08:00 AM^*
Duration: 1 minute
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 02, 03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Brussels Area

Dear customers,

Proximus has planned a maintenance in one of its data centers. Please find the details below.

Description: 
Start: 2015-03-16 02:00 AM^*
End: 2015-03-16 04:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 02

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Liege Area

Dear customers,

Proximus has planned a maintenance in one of its data centers. Please find the details below.

Description: Maintenance data center Liege
Start: 2015-02-23 02:00 AM^*
End: 2015-02-23 04:00 AM^*
Duration: 00:15
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Issue mailserver

Dear customers,

We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes.

Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Charlerloi and Gent

Dear customers,

Proximus has planned a maintenance in 2 of its data centers.
This maintenance may affect your data services. Please find the info below.

Description: Maintenance Charleroi
Start: 2015-09-02 02:00 AM^*
End: 2015-09-02 04:00 AM^*
Duration:15 minutes
Impacted services: All data services (internet, telephony, ...)
Affected Areas: Area code: 010, 060, 064, 065, 067, 068, 069, 071

Description: Maintenance Gent
Start: 2015-09-02 02:00 AM^*
End: 2015-09-02 04:00 AM^*
Duration:15 minutes
Impacted services: All data services (internet, telephony, ...)

Affected Areas: Area code: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Security bulletin: "Ghost" vulnerability on Linux devices

Dear customers,

Recently a critical security bug has been found with the Name Service Switch (nss) library in almost all Linux distributions. This bug can allow attackers to gain access to affected systems remotely by possibility to remotely execute arbitrary machine code without permissions.

Information on this bug and how it can be resolved can be found below. Edpnet has already patched this vulnerability on all of its servers, and we strongly advice our customers to do the same.

A heap-based buffer overflow was found in glibc's __nss_hostname_digits_dots() function, which is used by the gethostbyname() and gethostbyname2() glibc function calls. A remote attacker able to make an application call either of these functions could use this flaw to execute arbitrary code with the permissions of the user running the application.

Source and info: http://ma.ttias.be

Best regards,The edpnet team

^{*All times are listed in CET, Central European Time}