Explore lines outage

Dear customers,

We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Description: 
Start: 11:15 AM 28/04/2015
End:
Duration:
Impacted services: All fiber lines.

Updates
14:21 - Proximus has sent an Engineer to replace a card, no further updates yet.
15:45 - A problem on one end of the fiber has been fixed, an secondary issue on the other end of the fiber has also been detected, a Proximus tech has been dispatched to locate and fix this problem. An ETR of 4 hours has been given.
16:59 - All lines have been brought back online, Proximus does not expect anymore downtime during the remainder of the repairs.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Proximus Telephony Issues

Dear customers,

Proximus has a major issue with processing calls. Customers may have problems with outgoing calls.
We have a backup route for most destinations but some may still fail.

Proximus is working on a solution at this moment, this should be fixed soon.

Description: Intermittent issues with outgoing calls
Start: 2015-04-27 10:10 AM^*
End: 2015-04-27 22:00 PM*

Impacted services: edpnet telephony (outgoing)

Update: Proximus has resolved the degradation and is monitoring the stability.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Connectivity issues - General

Dear customers,

We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible.

More information will be available as we receive it.

Updates:
09:51 - There was a sudden congestion of the entire network causing enormous packetloss, we're investigating the source. 
10:02 - Everything has returned back to normal. We will communicate the reason soon. 
13:28 - The reason for outage was a short but heavy DDoS attack.
13:44 - Our services are being hit again. The NOC team is mitigating the attack.
14:07 - The attack has been mitigated. Some measures were taken to reduce the impact.

28/04 - Everything is running stable since the last impact.

It is possible that some customers have packetloss, causing issues on voip (bad quality) and VPN connections. Our Engineers are still locating the source of these attacks. 

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Fibercut between Liège and Charleroi

Dear customers,

Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted.
We are currently investigating the latency issues.

Description: Fibercut between Liège and Charleroi
Start: 2014-04-21 10:00 AM^*
End: ETR unknown.
Duration: N/A
Impacted services: Latency on internet services in the affected zones.
Impacted zones: 019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 087

Updates
13:07: The latency has been resolved. Fibercut has not been resolved yet.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

There is currently an issue with our telephone systems

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team

Problem with incoming/outgoing mails

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Antwerp area

Dear customers,

Edpnet has scheduled a maintenance on its loadbalancers. This maintenance will force a reconnection of your internet session. Please find the information below.

Description: Maintenance loadbalancer
Start: 2015-04-27 06:00 AM^*
End: 2015-04-27 07:00 AM^*
Duration: 00:01
Impacted services: All edpnet services in the affected area. (Internet, telephony, e-mail,...)

Afftected Area: 03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}