13 March 2014 - fiber cut london and rotterdam

Categories: ,
A fiber cut in London and a planned maintenace in Rotterdam cause internet connectivity issues. We try to resolve these as soon as possible. Sorry for the inconvenience. 

Update 0:45
The maintenance could take up to 6 hours, and is not under control of edpnet.

Update 1:07
London doesn't seem to be a fiber cut after all, but an emergency maintenance, but it could also take several hours.  

Update 3:23
Traffic restored. 
Posted by at

16 comments:

  1. AnonymousThu Mar 13, 12:30:00 AM GMT+1

    "planned maintenance"

    ReplyDelete
  2. AnonymousThu Mar 13, 12:36:00 AM GMT+1

    And again no internet...

    ReplyDelete
  3. AnonymousThu Mar 13, 12:42:00 AM GMT+1

    Tis toch triestig ze de laatste tijd amaai....

    ReplyDelete
  4. AnonymousThu Mar 13, 12:45:00 AM GMT+1

    Where and when was this planned maintenance announced? Or was it planned in case another fiber cut occured?

    ReplyDelete
    Replies
    1. edpnetThu Mar 13, 10:48:00 AM GMT+1

      We were informed about the planned maintenance in Rotterdam and it wasn't a problem for the connectivity of our customers (that is why we didn't need to communicate about it towards our customers) until we received the message of an emergency maintenance in London, which gave us a problem for our configured traffic reroute for the ongoing maintenances in Rotterdam. But we already have a solution for this similar scenario in the future.

      Delete
  5. AnonymousThu Mar 13, 12:47:00 AM GMT+1

    Any timing?

    ReplyDelete
  6. AnonymousThu Mar 13, 12:51:00 AM GMT+1

    6 hours of "planned" downtime, you must be joking right?

    ReplyDelete
    Replies
    1. edpnetThu Mar 13, 10:45:00 AM GMT+1

      Nope, that is why the subcontractor planned it after midnight. It was an estimated downtime, and luckily it didn't take 6 hours. We were informed about this planned maintenance and it wasn't a problem for the connectivity of our customers (that is why we didn't need to communicate about it) until we received the message of an emergency maintenance in London, which gave us a problem for our configured traffic reroute for the ongoing maintenances in Rotterdam. But we already have a solution for this similar scenario in the future.

      Delete
  7. AnonymousThu Mar 13, 01:15:00 AM GMT+1

    Do you plan a customer compensation?

    ReplyDelete
  8. axelThu Mar 13, 02:30:00 AM GMT+1

    Why didn't you reroute via BNIX ? you still have connectivity for your website and some external site (mobistar, Telenet).

    ReplyDelete
  9. GeertThu Mar 13, 08:28:00 AM GMT+1

    During the outage I had access to www.edpnet.be but NO access to http://edpnetissues.blogspot.be/

    ReplyDelete
    Replies
    1. edpnetThu Mar 13, 10:33:00 AM GMT+1

      Yes, external sites weren't reachable. But we will make sure that issues will be posted on our new support site (Q2) and the 'known issues' blogspot site.

      Delete
  10. AnonymousThu Mar 13, 01:21:00 PM GMT+1

    Is it possible that external sites aren't available anymore? This morning I could sent mails but now I get errors.

    ReplyDelete
    Replies
    1. edpnetThu Mar 13, 02:21:00 PM GMT+1

      There is no issue in the present moment. Did you post your question also on Twitter?

      Delete

Subscribe to: Post Comments (Atom)