29 August 2014 - MyEdpnet

Update: MyEdpnet is back up and running.

Dear customers,

We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue.

Description: Logins to MyEdpnet are failing
Start: 2014-08-29 11:00 AM
End: 2014-08-29 11:21 AM
Impacted services: MyEdpnet (Customer Portal)

We appologize for the inconvenience

The edpnet team

11 August 2014 - Belgacom Maintenance

Maintenance Completed - Belgacom has completed their maintenance. The impact was limited.

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-18 02:00 AM
Expected end: 2014-08-18 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, ...)

Impacted areacodes:
019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

We appologize for the inconvenience.

The edpnet team

08 August 2014 - Belgacom Maintenance

Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40).

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-11 02:00 AM
Expected end: 2014-08-11 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, ...)

Impacted areacodes:
03, 011, 012, 013, 014, 015, 016, 089

We appologize for the inconvenience.

The edpnet team

07 August 2014 - Telephone issues

Dear customers,

We had a problem with our telephone switches this night that has caused edpnet Telephony to be unreachable for some time. This was resolved at 1:58AM last night.

However a backend problem still lingered, this should be solved at around 9:30AM today.

SIP Trunk and Cloud PBX users were not affected.

If you still have issues, please reboot your modem.

- The edpnet team

4 August 2014 - Emergency Maintenance Region Charerloi

Update 07/08/2014 10:00: The maintenance ended at 02:00 this night.

Dear customers,

Our technicians will perform an emergency maintenance in the Charlerloi region this Thursday, August 7th between 01:00 and 03:00. We expect 30 minutes of downtime for all customers in the following area codes:

• 010
• 060
• 064
• 065
• 067
• 068
• 069
• 071

We appologize for the inconvenience.

The edpnet team