Info: Possible Power Shortage

Edpnet would like to inform you of the availability of our services during the possible powercuts.

Our government and the media already communicated about the possible power shortage in the next coming months. It is possible that rotational electrical power cuts will be executed in order to avoid a general power outage at any time.
These power cuts will be executed in phases, per areas, presumably during peak hours (between 17h and 20h).

Meanwhile, the government launched the campaign "Off/On" with the aim to provide as much useful information as possible and to answer the many questions you are facing: www.offon.be

You can visit following pages as well:
http://economie.fgov.be/nl/elektriciteitsschaarste
http://economie.fgov.be/fr/penurie_electricite

26 November - Short connectivity issue

Dear customers,

Because of a change on our core infrastructure, customers without a fixed IP may have had issues with their connection. Rebooting the modem solved the issue. Professional customers with a fixed IP did not have any impact.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

24 November - EFM + Fiber outage information

Dear customers,

We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.

Description: 
Start: 2014-11-24 02:15 AM^*
End: 2014-11-24 07:25 AM^*
Duration: 05h 10m
Impacted services:  All services for our Fiber and EFM customers.

These customers have been informed by email.

Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM

Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration:
Impacted services:  All customers in the Brussels area.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

18 November - Proximus maintenance near Charleroi

UPDATE: Maintenance done.

Dear customers,

Proximus has planned a maintenance in one of their data centers. There may be a short disconnect of 15 minutes during the below mentioned timeframe.

Description: Preventative maintenance at Proximus
Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone zones: 010, 060, 064, 065, 067, 068, 069, 071.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

13 November - Speed issues in Antwerp, Limburg and Flemish Brabant

Update: Services are restored, there was a cabling issue in the collocation center.

Dear customers,

One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.

A Proximus technician will go onsite to resolve the issue.

Description: 
Start: 2014-11-13 09:04 AM^*
End: 2014-11-13 11:19 AM^*
Impacted services: Internet services in the above mentioned regions.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

10 November - Vandalism in Proximus buildings

Dear customers,

Due to suspected vandalism on the Proximus network, 2 LEX's have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers.

Update: According to Proximus, the last connections should be up by tomorrow evening.
The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul.

More info: standaard.be (Dutch Article)

Description: Cables cut in LEX's Wallonia
Start: 2014-11-08
Expected End: 2014-11-11 PM
Duration: /
Impacted services: All edpnet services for the affected customers

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

3 November - Proximus Maintenance - Liège

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Liège
Start: 2014-11-10 02:00 AM^*
End: 2014-11-10 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}