16 October 2013

There is currently an outage in East- and West-Flanders impacting internet and telephony services. Edpnet is trying to solve this as fast as possible.

We'll let you know as soon as any ETR is available. Sorry for the inconveniences caused.

Update 16/10/2013 12:54: Our local supplier is working on identifying the problem. We'll keep you informed of any new information on this matter. Sorry again for the inconveniences.

Update 16/10/2013 13:05: The fault is detected: there's a major fiber cut between Gent and Brussels. No ETR available yet, we're cheching it with our supplier.

Update 16/10/2013 13:43: The fiber cut is finally located. We expect the splicers to arrive on location at 14:15. We'll keep you up to date with the progress of the works and we'll let you know the final ETR once it's available. We apologize again for the inconvenience and thank you for your understanding.

Update 16/10/2013 14:48: The splicers are working on the issue now. Unfortunately, we still cannot provide you with a confirmed repair time. We're monitoring the situation and will update you soon.

Update 16/10/2013 15:40: The problem seems to be quite complicated to solve, there's almost a hundred of fiber pairs to be spliced. The ETR for the moment is around 18:00. We'll let you know once it's confirmed.

Update 16/10/2013 17:10: The splicing works are still ongoing. The ETR remains the same, we expect the issue to be solved at around 18:00. We'll keep you posted.

Update 16/10/2013 18:24: The splicing works are still ongoing, got confirmation that first fibers are getting online, ours isn't online yet. We'll keep you posted.

Update 16/10/2013 19:42: Everything seems to be up and running again!

Thanks to everybody for your patience and understanding, we hope our next blog post will be about the new fibers being up!

19 September 2013

There is currently an outage in Ghent. It is impacting all of the internet connections in East and West Flanders. We expect the issue to be solved during the morning .

Your internet connection will re-establish itself automatically or after a reboot as soon as the problem is solved.

Update 8:40
Problem located, local Belgacom interconnect problem, no fiber outage, Belgacom ticket has been raised

Update 8:48
Belgacom acknowledges that the outage is at their side, some other clients of them are impacted. ETR for the moment is 10:00

Update 9:47
Our customers let us know they are able to surf again. Problems should now be resolved. If you can not get online, please restart your modem first.

Our apologies for the inconvenience.

8 September

There was a small interruption towards the our east- and west-flanders DSL customers, we are investigating this issue.

According to our network team, this issue should now be resolved.
We apologize for the inconvenience.

6 September 2013

Er zijn deze ochtend problemen geweest in verband met inkomende gesprekken voor onze EDPnet Telephony klanten. Deze gesprekken werden rechtstreeks naar de voicemail doorgestuurd. Uitgaande gesprekken bleven werkzaam.

Volgens ons netwerkteam werd het probleem opgelost.
Onze excuses voor het ongemak.
 

There have been issues this morning in regards to receiving calls via EDPnet Telephony. Incoming calls were directly forwarded to voicemail. Outgoing calls were still working.

According to our network team, this issue should now be resolved.
We appologize for the inconvenience.

19 June 2013

There is currently an outage on the authentication service of edpnet. It is impacting all of the internet connections. If you are offline your modem can't establish an internet connection anymore. Our engineers are working on a solution. We expect the issue to be solved during the evening.

We want to ask you to restart your modem from time to time. Your internet connection will re-establish itself automaticly or after a reboot as soon as the problem is solved.

Update 19/06/2013 18:15:
The problem is now solved.

Our apologies for the inconvenience.