17 July 2014 - Planned Maintenance Charleroi

Dear customers,

Belgacom has planned a maintenance on the network in the Charleroi area. This will happen on 25/07/2014 between 06:00 and 06:30 in the morning.

All traffic will be impacted for an estimated time of 10 minutes.

We appologize for the inconvenience.

Best regards,
The Edpnet Team

30 June 2014 - Outage Liege area

Dear customers,

We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.

Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.

If you still have no connection to the internet, please restart your modem and router first.

We appologize for the inconvience

16 May 2014 - Solved (Interruption DSL Brussels)

We had an outage in the Brussels Area. As a consequence all Internet & Telephony users in the big region of Brussels were disconnected.

A short circuit caused a power failure in the whole rack.

If you have no Internet after the outage we advise you to restart your modem first.

We apologize for the inconvenience.



29 April 2014 - Interruptions DSL Brussels

Dear customers,

We noticed 2 interruptions for all DSL customers region Brussels.

Down: Tue Apr 29 19:24:03
Up: Tue Apr 29 19:32:03

Down: Tue Apr 29 20:35:47
Up: Tue Apr 29 20:37:48 

We are investigating the cause and apologize for the inconvenience.

No heartbleed impact


As you may already know, a bug called ‘Heartbleed’ was recently detected in the ‘OpenSSL’ protocol.
This bug is an error in the OpenSSL software. OpenSSL is security software that protects your confidential data when it travels on the internet. OpenSSL is used in application worldwide (e.g. webmail, home banking social media, ...).
Because of this bug it was possible for cybercriminals to access your confidential data. The heartbleed bug made it possible to intercept data that should be encrypted. 
Not all sites are/were affected, however some major sites you use probably are (it depends on which OpenSSL version was installed).

Our My edpnet/e-mail/hostings and other applications were not impacted.

If you want to know more about Heartbleed you can read more about it on :

It is important to note that this bug has nothing to do with edpnet. The Open SSL protocol is being used by lots of companies and organizations worldwide.

However, we encourage all our customers to change and reinforce their passwords for all their accounts (social media, webmail, etc.) preemptively.

To create a strong password, pay attention to the following:
  • Change your password on a regular basis
  • The length of your password: the longer, the better.
  • The variety of characters: the more variety the better. Mix lowercase, uppercase, numbers and symbols.
  • Practical tip: use a pass phrase instead of a single password.
  • Use a password manager (like LastPass, KeePass, Roboform, 1Password and more. More info on http://www.cnet.com/news/beyond-heartbleed-why-you-need-a-password-manager/)