07 August 2014 - Telephone issues

Dear customers,

We had a problem with our telephone switches this night that has caused edpnet Telephony to be unreachable for some time. This was resolved at 1:58AM last night.

However a backend problem still lingered, this should be solved at around 9:30AM today.

SIP Trunk and Cloud PBX users were not affected.

If you still have issues, please reboot your modem.

- The edpnet team

4 August 2014 - Emergency Maintenance Region Charerloi

Update 07/08/2014 10:00: The maintenance ended at 02:00 this night.

Dear customers,

Our technicians will perform an emergency maintenance in the Charlerloi region this Thursday, August 7th between 01:00 and 03:00. We expect 30 minutes of downtime for all customers in the following area codes:

• 010
• 060
• 064
• 065
• 067
• 068
• 069
• 071

We appologize for the inconvenience.

The edpnet team

25 July 2014 - Issue with Mailgateways

Dear customers,

Update 12:00: The issue has been resolved and the backlogs are being handled.

Users of our Mailgateways (relay.edpnet.net) are currently unable to send e-mails. We are aware of this issue and trying to resolve this as soon as possible.

We are currently blacklisted by an indepent organisation called Backscatterer without notification. Our NOC team is doing their best to delist us.

Important: Your mails are being queued and will be sent as soon as our gateways have been delisted. No E-mails are lost.

We appologize for the inconvenience this will cause.

The Edpnet Team

17 July 2014 - Planned Maintenance Charleroi

Dear customers,

Belgacom has planned a maintenance on the network in the Charleroi area. This will happen on 25/07/2014 between 06:00 and 06:30 in the morning.

All traffic will be impacted for an estimated time of 10 minutes.

We appologize for the inconvenience.

Best regards,
The Edpnet Team

30 June 2014 - Outage Liege area

Dear customers,

We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.

Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.

If you still have no connection to the internet, please restart your modem and router first.

We appologize for the inconvience