31 October - Outage

Dear customers,

Edpnet just had a big outage on its network. Traffic is coming back up.
It is possible that some destinations will still show issues.

Description: Wrong routes were announced to our gateway causing all traffic to be incorrectly routed.
Start: 2014-10-31 10:55 AM^*
End: 2014-10-31 11:20 AM^*
Duration: 25 minutes
Impacted services: All edpnet services

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

2014-10-28 - Proximus Maintenance - Brussels

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Brussels
Start: 2014-11-03 02:00 AM^*
End: 2014-11-03 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 02

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

28 October - Edpnet improvement works

Dear customers,

To further improve its network, edpnet will hold a small maintenance. We expect minor to no impact for our customers.

Description:
Start: 2014-11-14 06:00 AM CET*
End: 2014-11-14 07:15 AM CET*
Impacted services: Minor to no impact on all edpnet services expected.

We apologize for the inconvenience

The edpnet team

 ^{*All times mentioned are in CET, Central European Time}

2014-10-27 - Proximus Maintenance - Ghent

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-11-03 02:00 AM^*
End: 2014-11-03 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

23 October - Packet-loss due to DDOS attacks

Dear customers,

Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.

Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss

(Dates have been corrected)

We apologize for the inconvenience

The edpnet team

22 October - Scheduled maintance Proximus

Update 27/10: The scheduled maintenance has been completed.

Dear customers,

Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

Description: Maintenance Antwerp
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconvenience

The edpnet team

21 October - Short interruption zone Ghent & West-Flanders

Dear customers,

Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.

Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.

We apologize for the inconvenience

The edpnet team

17 October - VOIP Switch fail

Update 14:07 : The issue has been resolved.

Dear customers,

One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.

Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)

We appologize for the inconvenience

The edpnet team

14 October - interuption DSL network in region Brussels

Update:  There was a second short outage at 20:40 until 20:50.

Dear customers,

due to a power outage we lost connectivity towards our Brussels DSL network.

Description:
Start: 14/10/2014 19:25

End:  14/10/2014 19:37
Impacted services: DSL lines in Brussels region

We appologize for the inconvenience

The edpnet team

Phishing Report

Dear customers,

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

-----Original Message-----
Van: edpnet.be [mailto:l.barbier@edpnet.org]
Verzonden: donderdag 2 oktober 2014 10:31
Aan: undisclosed-recipients:

Onderwerp: Belangrijke Post Notice

Οur securιty systeem υnυsυal actιvιty οn yουr edpnet.be mailaccount gedetecteerd, om te terug te krijgen ιt yοu'll nodig hebt om uw accοunt ιnfοrmatιοn updaten. door te klikken op de link hieronder en aanmelden.

<Link removed for security reasons>

Regards,
Edpnet Support

-----Original Message-----
De : edpnet.be admin update [mailto:wealthjonah@gmail.com]
Envoyé : samedi 30 août 2014 01:05
Objet : (c)edpnet.be Webmail IT Help Desk. 

Attention:

An Attempt has been made to Your Account from a new computer. For the security of your account, we are poised to open a query or update your account. Kindly Click,

<Link removed for security reasons>

for secure security and instant online account upgrade.
©edpnet.be Webmail IT Help Desk.