26 December 2013

There is a maintenance scheduled to improve the quality of our network. During the maintenance all edpnet services (DSL, VoIP, hosting, mail, ...) will be impacted.

Maintenance window: 02:00 - 04:00
Downtime: ~60 minutes We advice you to restart your modem/router after the maintenance has been completed. 

Edpnet apologizes for any inconveniences.

18 November 2013

There was a short outage on our network for the regions East- and West-Flanders, this afternoon at 13h35 until 13h50. Since last night the old line (or our former supplier) has an outage due to a broken network card. No problem for our customers, as our fiber backup took over and all internet traffic was redirected.

This afternoon the old supplier replaced the broken card. Our new Cisco backup equipment detected this hardware replacement and made a wrong reaction on the backup/reroute. Our NOC team is investigating with Cisco engineers why the new equipment made this 'wrong' detection.

Meanwhile to avoid this, our NOC team deactivated manually the old line/former supplier. In this case further interventions/changes on the former suppliers network can not intervene our backup/reroute.

Our apologies for the inconvenience.

16 October 2013

There is currently an outage in East- and West-Flanders impacting internet and telephony services. Edpnet is trying to solve this as fast as possible.

We'll let you know as soon as any ETR is available. Sorry for the inconveniences caused.

Update 16/10/2013 12:54: Our local supplier is working on identifying the problem. We'll keep you informed of any new information on this matter. Sorry again for the inconveniences.

Update 16/10/2013 13:05: The fault is detected: there's a major fiber cut between Gent and Brussels. No ETR available yet, we're cheching it with our supplier.

Update 16/10/2013 13:43: The fiber cut is finally located. We expect the splicers to arrive on location at 14:15. We'll keep you up to date with the progress of the works and we'll let you know the final ETR once it's available. We apologize again for the inconvenience and thank you for your understanding.

Update 16/10/2013 14:48: The splicers are working on the issue now. Unfortunately, we still cannot provide you with a confirmed repair time. We're monitoring the situation and will update you soon.

Update 16/10/2013 15:40: The problem seems to be quite complicated to solve, there's almost a hundred of fiber pairs to be spliced. The ETR for the moment is around 18:00. We'll let you know once it's confirmed.

Update 16/10/2013 17:10: The splicing works are still ongoing. The ETR remains the same, we expect the issue to be solved at around 18:00. We'll keep you posted.

Update 16/10/2013 18:24: The splicing works are still ongoing, got confirmation that first fibers are getting online, ours isn't online yet. We'll keep you posted.

Update 16/10/2013 19:42: Everything seems to be up and running again!

Thanks to everybody for your patience and understanding, we hope our next blog post will be about the new fibers being up!

19 September 2013

There is currently an outage in Ghent. It is impacting all of the internet connections in East and West Flanders. We expect the issue to be solved during the morning .

Your internet connection will re-establish itself automatically or after a reboot as soon as the problem is solved.

Update 8:40
Problem located, local Belgacom interconnect problem, no fiber outage, Belgacom ticket has been raised

Update 8:48
Belgacom acknowledges that the outage is at their side, some other clients of them are impacted. ETR for the moment is 10:00

Update 9:47
Our customers let us know they are able to surf again. Problems should now be resolved. If you can not get online, please restart your modem first.

Our apologies for the inconvenience.

8 September

There was a small interruption towards the our east- and west-flanders DSL customers, we are investigating this issue.

According to our network team, this issue should now be resolved.
We apologize for the inconvenience.

6 September 2013

Er zijn deze ochtend problemen geweest in verband met inkomende gesprekken voor onze EDPnet Telephony klanten. Deze gesprekken werden rechtstreeks naar de voicemail doorgestuurd. Uitgaande gesprekken bleven werkzaam.

Volgens ons netwerkteam werd het probleem opgelost.
Onze excuses voor het ongemak.
 

There have been issues this morning in regards to receiving calls via EDPnet Telephony. Incoming calls were directly forwarded to voicemail. Outgoing calls were still working.

According to our network team, this issue should now be resolved.
We appologize for the inconvenience.

19 June 2013

There is currently an outage on the authentication service of edpnet. It is impacting all of the internet connections. If you are offline your modem can't establish an internet connection anymore. Our engineers are working on a solution. We expect the issue to be solved during the evening.

We want to ask you to restart your modem from time to time. Your internet connection will re-establish itself automaticly or after a reboot as soon as the problem is solved.

Update 19/06/2013 18:15:
The problem is now solved.

Our apologies for the inconvenience.

Toegang tot bepaalde sites

Beste klant,

Momenteel is toegang tot bepaalde sites moeilijk tot niet mogelijk. Edpnet is zich hiervan bewust en we zijn traffiek aan het herrouteren. We trachten dit binnen het komende uur opgelost te krijgen.

Onze excuus voor het ongemak.

Some sites have bad reachability or not reachable at the moment.This is known problem at EDPnet , we are trying to reroute traffic. We suspect it will be done within a hour.
Our apologies for any inconvenience

Update:
Problem solved.

29 April 2013

There is currently an outage in East- and West-Flanders impacting internet and telephony services.
Edpnet is trying to solve this as fast as possible.

Update 29/04/2013 10:21: There's an outage in our supplier's network. We'll let you know as soon as any ETR is available. Sorry for the inconveniences.

Update 29/04/2013 11:15: The fault is detected, splicers are already working on it. The connection should be restored in a few hours. We'll keep you informed of any new information.

Update 29/04/2013 12:33: We've just received a confirmed ETR. The issue should be solved by 14h00.

Update 29/04/2013 13:13: It has been found out that the issue is more complicated than expected, there's a large section of fiber to be replaced. Splicers are currently working on it. We expect it to be solved within 2 hours. Thanks a lot for your patience and understanding.

Update 29/04/2013 15:56: First of all, we're sorry for the delay in the update. The splicing has been just finished, all customers should get online again. The end of the works is not confirmed yet though, we'll keep you informed.

Update 29/04/2013 16:29: Our supplier confirmed that all the affected fibers were replaced. All services are up and running with no further issues since 15h55.
We apologize for the inconveniences it caused and thank you for your patience.

Edpnet apologizes for any inconveniences caused.

20 February 2013

You might experience slow connections due to a fiber cut in our core network. All traffic is rerouted. Because we can't use full capacity you can experience slow connections to several international (especially German and Dutch ) locations.

Update 20/02/2013 17:15 : Our NOC engineers tweaked the routes. Currently the congestion on the network is normalized. The fiber cut is not solved yet. You can still experience slow connections to several international (especially German and Dutch ) locations. 

Update 21/02/2013 07:30 :  During the night the fiber cut has been resolved. All traffic is routed back via the original routes.

We apologize for the inconveniences.

13 February 2013

There is an emergency maintenance scheduled tomorrow morning impacting all of Belgium.
During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted.

Maintenance window: 02:00 - 03:00
Downtime: ~30 minutes We advice you to restart your modem/router after the maintenance has been completed. Edpnet apologizes for any inconveniences.

Update: The maintenance succeeded successfully.

19 February 2013

There is a maintenance scheduled in East and West Flanders that will impact all the edpnet services (DSL, VoIP, ...).

Maintenance window: 19/02 00h00 - 19/02 00h30.

Edpnet apologizes for any inconveniences.

Reminder: This is just to remind you that the maintenance will be accomplished tonight.

We advise you restarting your modem/router after the maintenance has been completed.

Update: The maintenance was successfully done within the announced time window.

24 January 2013

There is a maintenance scheduled impacting all of Belgium.
During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted.

Maintenance window: 02:00 - 06:00
Downtime: ~30 minutes We advice you to restart your modem/router after the maintenance has been completed. Edpnet apologizes for any inconveniences.

Update 24/01/2013
The first stage of this maintenance was successfully done. All the edpnet services are up. There will be the second maintenance to plan soon. As soon as we know an exact date we will keep you posted.

22 January 2013

You might experience slow connections.
There seems to be a DDOS attack towards our systems, we are looking into it.

Update 0:10
The problem should be solved, we will look into avoiding this for the future.

We apologize for the inconveniences.

24 January 2013

There is a maintenance scheduled impacting all of Belgium. During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted.

Maintenance window: 02:00 - 06:00
Downtime: ~30 minutes

We advice you to restart your modem/router after the maintenance has been completed.

Edpnet apologizes for any inconveniences.