Info: Phishing report

Dear customers,

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

What is Phishing? Phishing emails are fraudulent messages made to look like they were sent by reputable companies in an attempt to gather your personal and financial details.

Example:

From: INFO SERVICE TELENET [mailto:<removed>]
Sent: woensdag 3 december 2014 16:30
Subject: *Chers (es) clients (es) de EDPNET,*

*Chers (es) clients (es) de EDPNET,*
Le service technique chargé de la maintenance des comptes de messagerie a détecté des accès illégaux à votre messagerie à travers différentes adresses IP. Au risque que votre compte ne soit suspendu dans les prochains jours, notre service de maintenance vous demande de confirmer vos accès de connexion. Au cas où les informations ne seront pas fournies, votre accès à la messagerie serait suspendu définitivement. Pour des raisons de sécurité, veuillez fournir l’intégralité des informations demandées.
Complétez les informations suivantes pour la confirmation à votre accès

* Nom d'utilisateur:........................................
* Mot de passe:.............................................. 

* Adresse e-mail :.......................................... 

* Mot de passe :.............................................
* E-mail secondaire :....................................... 

* Mot de passe :.............................................. 

* Date de naissance:....................................... 

* Pays ou territoire:.........................................
* Profession:......................................................
* Tel:..................................................................
Dès la réception de ces informations, votre messagerie serait suivie contre les accès illégaux. Merci de votre collaboration. 

Webmail EDPNET*

*Cordialement,*

*L’équipe EDPNET*

Info: Possible Power Shortage

Edpnet would like to inform you of the availability of our services during the possible powercuts.

Our government and the media already communicated about the possible power shortage in the next coming months. It is possible that rotational electrical power cuts will be executed in order to avoid a general power outage at any time.
These power cuts will be executed in phases, per areas, presumably during peak hours (between 17h and 20h).

Meanwhile, the government launched the campaign "Off/On" with the aim to provide as much useful information as possible and to answer the many questions you are facing: www.offon.be

You can visit following pages as well:
http://economie.fgov.be/nl/elektriciteitsschaarste
http://economie.fgov.be/fr/penurie_electricite

26 November - Short connectivity issue

Dear customers,

Because of a change on our core infrastructure, customers without a fixed IP may have had issues with their connection. Rebooting the modem solved the issue. Professional customers with a fixed IP did not have any impact.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

24 November - EFM + Fiber outage information

Dear customers,

We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.

Description: 
Start: 2014-11-24 02:15 AM^*
End: 2014-11-24 07:25 AM^*
Duration: 05h 10m
Impacted services:  All services for our Fiber and EFM customers.

These customers have been informed by email.

Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM

Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration:
Impacted services:  All customers in the Brussels area.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

18 November - Proximus maintenance near Charleroi

UPDATE: Maintenance done.

Dear customers,

Proximus has planned a maintenance in one of their data centers. There may be a short disconnect of 15 minutes during the below mentioned timeframe.

Description: Preventative maintenance at Proximus
Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone zones: 010, 060, 064, 065, 067, 068, 069, 071.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

13 November - Speed issues in Antwerp, Limburg and Flemish Brabant

Update: Services are restored, there was a cabling issue in the collocation center.

Dear customers,

One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.

A Proximus technician will go onsite to resolve the issue.

Description: 
Start: 2014-11-13 09:04 AM^*
End: 2014-11-13 11:19 AM^*
Impacted services: Internet services in the above mentioned regions.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

10 November - Vandalism in Proximus buildings

Dear customers,

Due to suspected vandalism on the Proximus network, 2 LEX's have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers.

Update: According to Proximus, the last connections should be up by tomorrow evening.
The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul.

More info: standaard.be (Dutch Article)

Description: Cables cut in LEX's Wallonia
Start: 2014-11-08
Expected End: 2014-11-11 PM
Duration: /
Impacted services: All edpnet services for the affected customers

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

3 November - Proximus Maintenance - Liège

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Liège
Start: 2014-11-10 02:00 AM^*
End: 2014-11-10 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

31 October - Outage

Dear customers,

Edpnet just had a big outage on its network. Traffic is coming back up.
It is possible that some destinations will still show issues.

Description: Wrong routes were announced to our gateway causing all traffic to be incorrectly routed.
Start: 2014-10-31 10:55 AM^*
End: 2014-10-31 11:20 AM^*
Duration: 25 minutes
Impacted services: All edpnet services

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

2014-10-28 - Proximus Maintenance - Brussels

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Brussels
Start: 2014-11-03 02:00 AM^*
End: 2014-11-03 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 02

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

28 October - Edpnet improvement works

Dear customers,

To further improve its network, edpnet will hold a small maintenance. We expect minor to no impact for our customers.

Description:
Start: 2014-11-14 06:00 AM CET*
End: 2014-11-14 07:15 AM CET*
Impacted services: Minor to no impact on all edpnet services expected.

We apologize for the inconvenience

The edpnet team

 ^{*All times mentioned are in CET, Central European Time}

2014-10-27 - Proximus Maintenance - Ghent

Update: The maintenance has been completed.

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-11-03 02:00 AM^*
End: 2014-11-03 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

23 October - Packet-loss due to DDOS attacks

Dear customers,

Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.

Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss

(Dates have been corrected)

We apologize for the inconvenience

The edpnet team

22 October - Scheduled maintance Proximus

Update 27/10: The scheduled maintenance has been completed.

Dear customers,

Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Ghent
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

Description: Maintenance Antwerp
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconvenience

The edpnet team

21 October - Short interruption zone Ghent & West-Flanders

Dear customers,

Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.

Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.

We apologize for the inconvenience

The edpnet team

17 October - VOIP Switch fail

Update 14:07 : The issue has been resolved.

Dear customers,

One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.

Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)

We appologize for the inconvenience

The edpnet team

14 October - interuption DSL network in region Brussels

Update:  There was a second short outage at 20:40 until 20:50.

Dear customers,

due to a power outage we lost connectivity towards our Brussels DSL network.

Description:
Start: 14/10/2014 19:25

End:  14/10/2014 19:37
Impacted services: DSL lines in Brussels region

We appologize for the inconvenience

The edpnet team

Phishing Report

Dear customers,

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

-----Original Message-----
Van: edpnet.be [mailto:l.barbier@edpnet.org]
Verzonden: donderdag 2 oktober 2014 10:31
Aan: undisclosed-recipients:

Onderwerp: Belangrijke Post Notice

Οur securιty systeem υnυsυal actιvιty οn yουr edpnet.be mailaccount gedetecteerd, om te terug te krijgen ιt yοu'll nodig hebt om uw accοunt ιnfοrmatιοn updaten. door te klikken op de link hieronder en aanmelden.

<Link removed for security reasons>

Regards,
Edpnet Support

-----Original Message-----
De : edpnet.be admin update [mailto:wealthjonah@gmail.com]
Envoyé : samedi 30 août 2014 01:05
Objet : (c)edpnet.be Webmail IT Help Desk. 

Attention:

An Attempt has been made to Your Account from a new computer. For the security of your account, we are poised to open a query or update your account. Kindly Click,

<Link removed for security reasons>

for secure security and instant online account upgrade.
©edpnet.be Webmail IT Help Desk.

25 September 2014 - Routing issues

Dear customers,

Due to a fiber cut some websites became unreachable, we are working on a solution.

Update: The fiber is restored, the problems should be gone

Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable


We appologize for the inconvenience

The edpnet team

18 September 2014 - Email Migration

Update: 2014-10-02:  The migration is now complete. We had some receiving issues yesterday evening which are resolved.

Dear customers,

Edpnet will start migrating its customers' e-mail accounts to a new and improved server farm.

The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.

During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.

Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email

We apologize for the inconvenience

The edpnet team

11 September 2014 - Unreachable by phone

Dear customers,

UPDATE 11/09/2014 - 20h: Our telephony problem is solved.

We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.

Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers' internet and telephony connections.

We apologize for the inconveniences.

The edpnet team

08 September 2014 - Outage Antwerp

Dear customers,

There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.

Please try rebooting your modem occasionally whilst our network is switching over onto the backup.

Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email...)

We appologize for the inconvenience

The edpnet team

29 August 2014 - MyEdpnet

Update: MyEdpnet is back up and running.

Dear customers,

We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue.

Description: Logins to MyEdpnet are failing
Start: 2014-08-29 11:00 AM
End: 2014-08-29 11:21 AM
Impacted services: MyEdpnet (Customer Portal)

We appologize for the inconvenience

The edpnet team

11 August 2014 - Belgacom Maintenance

Maintenance Completed - Belgacom has completed their maintenance. The impact was limited.

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-18 02:00 AM
Expected end: 2014-08-18 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, ...)

Impacted areacodes:
019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

We appologize for the inconvenience.

The edpnet team

08 August 2014 - Belgacom Maintenance

Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40).

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-11 02:00 AM
Expected end: 2014-08-11 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, ...)

Impacted areacodes:
03, 011, 012, 013, 014, 015, 016, 089

We appologize for the inconvenience.

The edpnet team

07 August 2014 - Telephone issues

Dear customers,

We had a problem with our telephone switches this night that has caused edpnet Telephony to be unreachable for some time. This was resolved at 1:58AM last night.

However a backend problem still lingered, this should be solved at around 9:30AM today.

SIP Trunk and Cloud PBX users were not affected.

If you still have issues, please reboot your modem.

- The edpnet team

4 August 2014 - Emergency Maintenance Region Charerloi

Update 07/08/2014 10:00: The maintenance ended at 02:00 this night.

Dear customers,

Our technicians will perform an emergency maintenance in the Charlerloi region this Thursday, August 7th between 01:00 and 03:00. We expect 30 minutes of downtime for all customers in the following area codes:

• 010
• 060
• 064
• 065
• 067
• 068
• 069
• 071

We appologize for the inconvenience.

The edpnet team

25 July 2014 - Issue with Mailgateways

Dear customers,

Update 12:00: The issue has been resolved and the backlogs are being handled.

Users of our Mailgateways (relay.edpnet.net) are currently unable to send e-mails. We are aware of this issue and trying to resolve this as soon as possible.

We are currently blacklisted by an indepent organisation called Backscatterer without notification. Our NOC team is doing their best to delist us.

Important: Your mails are being queued and will be sent as soon as our gateways have been delisted. No E-mails are lost.

We appologize for the inconvenience this will cause.

The Edpnet Team

17 July 2014 - Planned Maintenance Charleroi

Dear customers,

Belgacom has planned a maintenance on the network in the Charleroi area. This will happen on 25/07/2014 between 06:00 and 06:30 in the morning.

All traffic will be impacted for an estimated time of 10 minutes.

We appologize for the inconvenience.

Best regards,
The Edpnet Team

30 June 2014 - Outage Liege area

Dear customers,

We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.

Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.

If you still have no connection to the internet, please restart your modem and router first.

We appologize for the inconvience

16 May 2014 - Solved (Interruption DSL Brussels)

We had an outage in the Brussels Area. As a consequence all Internet & Telephony users in the big region of Brussels were disconnected.

A short circuit caused a power failure in the whole rack.

If you have no Internet after the outage we advise you to restart your modem first.

We apologize for the inconvenience.

29 April 2014 - Interruptions DSL Brussels

Dear customers,

We noticed 2 interruptions for all DSL customers region Brussels.

Down: Tue Apr 29 19:24:03

Up: Tue Apr 29 19:32:03

Down: Tue Apr 29 20:35:47

Up: Tue Apr 29 20:37:48 

We are investigating the cause and apologize for the inconvenience.

No heartbleed impact

As you may already know, a bug called ‘Heartbleed’ was recently detected in the ‘OpenSSL’ protocol.

This bug is an error in the OpenSSL software. OpenSSL is security software that protects your confidential data when it travels on the internet. OpenSSL is used in application worldwide (e.g. webmail, home banking social media, ...).

Because of this bug it was possible for cybercriminals to access your confidential data. The heartbleed bug made it possible to intercept data that should be encrypted. 

Not all sites are/were affected, however some major sites you use probably are (it depends on which OpenSSL version was installed).

Our My edpnet/e-mail/hostings and other applications were not impacted.

If you want to know more about Heartbleed you can read more about it on :

•  http://heartbleed.com
•  http://www.digitaltrends.com/computing/the-heartbleed-bug-explained-by-a-web-comic-xkcd/#!FkG6e
• http://en.wikipedia.org/wiki/Heartbleed 

It is important to note that this bug has nothing to do with edpnet. The Open SSL protocol is being used by lots of companies and organizations worldwide.

However, we encourage all our customers to change and reinforce their passwords for all their accounts (social media, webmail, etc.) preemptively.

To create a strong password, pay attention to the following:

• Change your password on a regular basis
• The length of your password: the longer, the better.
• The variety of characters: the more variety the better. Mix lowercase, uppercase, numbers and symbols.
• Practical tip: use a pass phrase instead of a single password.
• Use a password manager (like LastPass, KeePass, Roboform, 1Password and more. More info on http://www.cnet.com/news/beyond-heartbleed-why-you-need-a-password-manager/)